Nothing disrupts supply chains more abruptly than rejected shipments – especially when your business has to urgently deliver sensitive items like industrial chemicals or biological samples. These goods typically fall into one of nine Dangerous Goods categories, meaning they’re subject to more stringent customs and regulatory requirements than virtually any other types of shipments. In fact, even a single typographical error or mistake on a Dangerous Goods shipment’s documentation will lead to it being rejected by transport authorities!

“Between April and June 2016, we saw 651 Dangerous Goods shipments rejected from flying out of Singapore,” says Matthew Quek, a cargo instructor with over 20 years’ ground handling experience at SATS, Asia’s leading Gateway Services and Food Solutions provider that is headquartered in Singapore. For every such shipment that passes through Singapore’s Changi International Airport, Matthew and his team must be able to answer “Yes” to over 50 questions on the Dangerous Goods checklist by individual cargo carriers – a single “No” will see the shipment rejected and returned to its sender. These measures are not just for documentation purposes, however: they play a crucial role in keeping freight handlers, pilots, and even passengers safe.

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